Refund policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@lunara-comfort.com.
Note:
- the return shipping label/postage is covered by the customer.
- The shipping cost paid at checkout is not refundable
Many customers find it more cost-effective to keep the item and opt for a partial refund instead. We're happy to explore that option with you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Washed or worn items.
Exchanges
If you need a different size, please contact our support team and we’ll be happy to arrange an exchange for you.
We offer one free exchange per order, and we will send out your replacement item at no additional cost.
Please note:
Once an item has been exchanged, it will no longer be eligible for a refund if the replacement item is not suitable. We recommend checking sizing carefully before requesting an exchange.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lunara-comfort.com
Cancel Order Policy
You've got a 30-minute window from the time you place your order to cancel, for any reason. This period is our way of giving you peace of mind. Made a decision too quickly? No worries, we’ve got you covered.
How to Cancel:
If you need to cancel within these 30 minutes, contact us at support@lunara-comfort.com
Beyond the 30 Minutes:
Passed the 30-minute mark? Chances are, we're already busy getting your order ready for its journey. Once we're past this point, your order is set to be shipped out. No cancellation will be possible at this point
Email us at support@lunara-comfort.com
Call : +44 7552 386899
483 Green Lanes, London N13 4BS, United Kingdom